Terms of service

Last updated: 11 November 2026

[OPERATOR DETAILS TO FILL IN: company name, address, tax ID (NIP), registry number.] This document is a template and should be reviewed by a lawyer before launch.

1. The service

Fitnelo provides software for personal trainers to manage schedules, bookings, payments and communication with clients, and lets clients book and pay for sessions.

2. Accounts

You must give accurate details and keep access to your account secure. You can delete your account at any time in the app.

3. Trainers and clients

The training service is provided by the trainer, not by Fitnelo. Each trainer sets their own prices and cancellation rules, which clients accept when joining. Disputes about sessions are between the trainer and the client.

4. Payments

Online payments are processed by Stripe directly to the trainer’s Stripe account. On the Start plan Fitnelo charges a 1% fee on online payments; the Pro plan costs 59 PLN per month (net) with a 14‑day free trial and no Fitnelo fee. Stripe’s own fees apply. Pro can be cancelled at any time and stays active until the end of the paid period.

5. Acceptable use

Do not misuse the service, send unlawful content or attempt to access other users’ data.

6. Liability

We provide the service with due care but cannot guarantee uninterrupted availability. To the extent permitted by law, we are not liable for indirect losses. Nothing in these terms limits consumers’ statutory rights.

7. Changes

We may update these terms and will notify users of material changes in advance.

8. Contact

support@fitnelo.com