How can we help?

1. Go to app.fitnelo.com or download the Fitnelo app.
2. Choose “Create trainer account” and enter your email and a password.
3. Confirm your email with the link we send you.
4. Complete the wizard: brand, locations, sessions and prices, cancellation rules.

The wizard takes about 5 minutes. You can change everything later in Settings.

• Brand: name, color and your link (e.g. fitnelo.com/t/nowak-training).
• Locations: gyms, studios, parks. Clients pick a location first.
• Sessions: 1:1 and groups, duration, price, maximum number of people.
• Passes: session packs and how long they are valid.
• Rules: the cancellation cutoff, what clients get when they cancel on time, and what happens when they cancel late.

In the Clients tab, tap “Invite” and your link is copied. Send it by text, Messenger or Instagram. It looks like fitnelo.com/t/your-name. Clients create an account, accept your terms and see your open slots right away.

Yes. app.fitnelo.com gives you the full trainer dashboard with a side menu. On phones the same app runs on iPhone and Android, and on Apple silicon Macs you can install it from the App Store.

1. Open Schedule and tap “Add times”.
2. Choose the session type and location.
3. Select weekdays and start times.
4. Set the number of spots and how many weeks to repeat.

Clients can book 14 days ahead. You can change this in Settings.

Every time slot has a maximum number of people. When it fills up it shows as full, and nobody can book past the limit, even if two people tap at the same second. An unpaid online booking holds the spot for 30 minutes, then it is released.

Tap the time in your schedule. You can block an empty slot. If people are booked, choose “Cancel session”, pick a reason and optionally add a message. Clients are notified and choose a new time or a refund.

When a slot is full, clients can join the waitlist. If someone cancels, everyone on the list gets a “A spot opened up” notification, and the first person to book gets it.

Settings → Locations. Removing a location does not delete past sessions.

1. Settings → Online payments → “Connect payments”.
2. Enter your business details and bank account.
3. Stripe verifies your details, usually within minutes.

Once verified, clients can pay with BLIK, cards, Apple Pay and Google Pay. Money goes to your Stripe account and Stripe pays it out to your bank.

• Start: 0 PLN a month plus 1% of each online payment.
• Pro: 59 PLN a month and no Fitnelo fee.

Stripe also charges its standard processing fee. On-site and pass payments carry no Fitnelo fee.

Yes. Turn on “Pay on site” in Settings. After the session, mark it as paid in the Today tab and the client sees it in their payment history. You can also require new clients to pay upfront.

Clients get a numbered payment confirmation in the app (e.g. FN/2026/00012) that they can download as a PDF. It is not a VAT invoice. If a client asks for an invoice, you issue it in your accounting software; the request reaches you in chat.

Stripe sets the payout schedule. You can see payouts in your Stripe dashboard: Settings → Online payments → “Open payouts dashboard”.

You create packs, e.g. 10 sessions valid for 3 months. Clients buy a pass online and each booking uses one session. When 2 sessions are left, the client gets a reminder. Cancelling on time returns the session to the pass.

Credit is money on a client’s balance with you. It appears when a client cancels a paid session on time (if your rules say so) or when you cancel a session paid online. Credit is used automatically on the next booking.

• Cutoff: how many hours before a session cancelling is free.
• On time: credit for the next session, a refund, or the client chooses.
• Late or no-show: the session is forfeited, half is charged, or the first late cancellation each month is free.

Change them in Settings → “Change rules in the wizard”. Your terms update automatically.

Clients get a notification with your message. Pass sessions come back, and online payments turn into credit. Clients can ask for a full refund instead; it goes back to the card or account they paid with.

Clients accept your terms when they join and can find them later in Profile → Terms. Before cancelling, the app shows what will happen under your rules.

In Clients, create a group (e.g. “Morning group”, “Pass holders”, “Online”) and add people. Groups help you filter and send announcements. Payment status (paid, on site, due) shows next to every client.

Chat → “Message a group”. Pick a template or write your own, select groups or “All clients”, and send. Everyone gets a push notification and the message in their chat.

No. Each client only sees their own conversation with you and the announcements you sent them.

• No Fitnelo fee on online payments.
• Monthly report: revenue, attendance, new clients, who stopped coming.
• Intake survey for new clients.
• AMRAP, EMOM, Tabata and For Time timers for clients.
• Pass expiry reminders.

Settings → Fitnelo plan → “Try Pro”. The first 14 days are free. Cancel in the same place with “Manage subscription”; Pro stays active until the end of the paid period.

Open your trainer’s link (fitnelo.com/t/…) or choose “I have a trainer link” in the app and paste the link or code. Create an account, then read and accept your trainer’s terms.

1. Open the Book tab.
2. Pick a location, then a day and time.
3. Choose how to pay: pass, online (BLIK, card, Apple Pay, Google Pay) or on site if your trainer allows it.

If a slot is full, join the waitlist. You’ll be notified when a spot opens up.

Home → tap the session → “Cancel session”. Before you confirm, you’ll see what happens under your trainer’s rules: a returned pass session, credit, a refund, or losing the session if it’s too late. You can add a message for your trainer.

You’ll see the cancelled session on the Home screen. Pick a new time, or choose “Refund” if you paid online. Pass sessions are returned automatically.

Profile → Notifications. Choose when to be reminded: 1 hour before, 2 hours before, at 8 PM the evening before, or at 8 AM on the day. You can also turn chat, announcement and open-spot notifications on or off.

1. Check that notifications for Fitnelo are allowed in your phone settings.
2. Check the switches in Profile → Notifications.
3. Log out and back in to refresh your device.

Open the session and tap “Add to calendar”. On iPhone and Android it goes into your phone’s calendar; in a browser you can choose Google Calendar or a file for Apple Calendar and Outlook.

Profile → Measurements. Choose weight, waist or height and enter a value. The app shows a chart, your change since the start and your BMI. Your trainer sees your measurements to plan better.

Profile → Payments. Tap a payment to see the confirmation and download it as a PDF. You can also ask your trainer for an invoice from there.

Profile (clients) or Settings (trainers) → Appearance: Light, Dark or Automatic. Automatic follows your phone’s day and night mode.

On the login screen, choose “Forgot password” and enter your email. You’ll get a link to set a new password.

Email us from the address linked to your account. We’ll delete your account and personal data; we keep billing records only as long as the law requires.

Only you and your trainer. Payments are handled by Stripe; Fitnelo never stores card numbers.