Privacy policy
Last updated: 11 November 2026
[OPERATOR DETAILS TO FILL IN: company name, address, tax ID (NIP), registry number.] This document is a template and should be reviewed by a lawyer before launch.
Who we are
Fitnelo is an app that lets personal trainers manage bookings, payments and communication with their clients. The operator of Fitnelo is the data controller for account data. For data a trainer keeps about their clients (bookings, measurements, notes), the trainer is the controller and Fitnelo processes it on the trainer’s behalf.
What we collect
- Account data: name, email, role (trainer or client), language, sign-in method (email code, Google, Apple).
- Usage data: bookings, cancellations, chat messages, announcements, notification settings.
- Health-related data you choose to enter: body measurements and intake survey answers.
- Payment data: payment status and amounts. Card and BLIK details are handled by Stripe; we never see or store card numbers.
- Device data: push notification token and basic technical logs.
Why we use it
- To provide the service (contract): bookings, payments, reminders, chat.
- To keep the service safe and working (legitimate interest): security, error logs, fraud prevention.
- To meet legal obligations: accounting records.
- Measurements and survey answers are processed only on the basis of your consent, which you can withdraw by deleting them or your account.
Who we share it with
- Your trainer (if you are a client) and your clients (if you are a trainer), within the app.
- Service providers: Supabase (database, EU region), Stripe (payments), Vercel (hosting), Expo (push notifications), Google Workspace (email).
Some providers may process data outside the EEA under standard contractual clauses.
How long we keep it
As long as your account exists. When you delete your account in the app (Profile or Settings → Delete account), we delete your data immediately, except records we must keep by law.
Your rights
You can access, correct, export or delete your data, object to processing and lodge a complaint with your data protection authority (in Poland: the President of the Personal Data Protection Office, UODO).
Contact
support@fitnelo.com